How We Deliver
Due to the increase of orders made on Black Friday our couriers are not able to guarantee delivery on your desired delivery day. Your order could arrive one or two working day late. Apologies for the inconvenience.
At HouseFuel we send out hundreds of orders each week using a third party haulage company who offer a nationwide service. Orders are delivered on a tail lift truck, once the pallet is lowered the goods are manoeuvred to the kerb side at the front of the property using a pump truck.
Occasionally, deliveries can be taken onto the driveway if it is a flat concrete / tarmac surface with no gradient. This is at the driver’s discretion on the delivery day and whether or not they deem it safe for them to do so. They are typically very accommodating and help to meet the requirements of our customers as best they can.
We understand not all our customers live on main roads and access to the property can be difficult. We are able to request for your order to be delivered on a smaller vehicle, typically the size of a bin lorry, if you think it may help. This vehicle is usually able to travel wherever your rubbish collectors do when they make their rounds.
Normally, with bigger deliveries, an 18 tonne lorry is used as the driver may have multiple drop-offs to carry out on any given day. However, we understand not all our customers live on main roads and access to the property can be difficult. We are able to request for your order to be delivered on a smaller vehicle (7.5 tonne lorry), typically the size of a bin lorry, if you think it may help, however this is subject to availability. This vehicle is usually able to travel wherever your rubbish collectors do when they make their rounds.
Please note, if we are required to make a re-delivery due to withheld information regarding access to the customers address, the customer will incur another charge for re-delivery. If the third party hauler company arrives at the location and deems it unsafe or impossible to complete the delivery due to withheld information, the customer will receive a refund minus the delivery charge.
If you have any queries with out delivery process please don’t hesitate to get in touch. There are a variety of ways that you can contact us and are shown at the top of each page. We will be more than happy to help and answer your questions where possible.
If you require more information on how we deliver, please follow this page.