How We Deliver
At HouseFuel we send out hundreds of orders each week using a third party haulage company who offer a nationwide service. Orders are delivered on a tail lift truck, once the pallet is lowered the goods are manoeuvred to the kerb side at the front of the property using a pump truck.
Occasionally, deliveries can be taken onto the driveway if it is a flat concrete / tarmac surface with no gradient. This is at the driver’s discretion on the delivery day and whether or not they deem it safe for them to do so. They are typically very accommodating and help to meet the requirements of our customers as best they can.
We understand not all our customers live on main roads and access to the property can be difficult. We are able to request for your order to be delivered on a smaller vehicle, typically the size of a bin lorry, if you think it may help. This vehicle is usually able to travel wherever your rubbish collectors do when they make their rounds.
If you have any queries with out delivery process please don’t hesitate to get in touch. There are a variety of ways that you can contact us and are shown at the top of each page. We will be more than happy to help and answer your questions where possible.