Reviews

"Excellent product and service. Kept upto date with delivery with phone call 30 minutes before arrival. Driver was able to put pallet where I required which was very helpful. Will certainly use again next year"

"Great service , firelighters were missing but rang and they arrived 4 days later."

"First class delivery, driver was very helpful and will definitely be getting more."

"Excellent service, arrived exactly when advised with a very helpful driver. I haven't used the product yet so will update later."

"Very pleased. Delivered on time and burns well. So pleased I fact we ordered another pallet. "

"Second year. A very efficient service. Driver very accommodating. No fire lighters though😜"

"Easy to order on line, delivered during time slot and delivery driver very pleasant and polite. Yet to use the fuel, but recommended by a relative so sure we’ll be satisfied!"

"Great service I will use again"

"Brilliant coal brilliant delivery guy all A1 will order again and tell family and friends. "

"Palletwise did a much better delivery than the 2 Devereaux deliveries we had previously. A motorised fork lift made a real difference, and putting 2 Tonnes on 4 pallets was much safer for everyone. Product much better than any bought locally A very efficient service from start to finish."

"Delivery didn’t arrive when agreed. Waited in all day to be told at 16:00 it wasn’t going to arrive that day and was it okay to be delivered the next day! When the delivery did arrive the next day the delivery driver was very helpful and moved the coal to exactly to where I wanted it with a electric pump trolley so five stars to him. I haven’t used any fuel yet so I can’t comment about the mix ovals, but if I’m going to ordered against you need to improve punctuality and communication."

"Always great products at very competative prices"

"The service is excellent. Very helpful delivery driver. Best price for coal and stove oven fuel second year running. Just took me an hour to move eighty bags from pallets down gravel drive to my coal store, one way to keep fit!"

"very satisfied with order, delivery spot-on, this is my second year with House Fuel, first year was also very good, "BUT" this year the top row of bags were damaged, old stock going by the colour of the bags, so had to tip them into the wheelbarrow and put to one side to rebag later, other than that very pleased."

"Good price. Good service. Very happy with delivery right to our door. Would recommend your company for its professional dealings throughout the purchase and delivery."

"Excellent product good quality for the money fast delivery helpful delivery driver "

"We have been using housefuel for 4 years, the burnrite smokeless fuel we have found is excellent for our stove. If there was one little thing that would make a world of difference - it would be if the delivery company had a battery operated truck? We fully understood ‘kerbside’ delivery at a minimum but the driver trying to manoeuvre a tonne pallet to the tail lift was tiresome enough. It was finally dropped just on our boundary. Perhaps choose a company that does palletised delivery’s with their own fork truck they carry on the back? I’d have been willing to pay the extra . The fuel is fantastic and for that reason we give a 5 star review. Just meant decanting the bags into our 4x4 for 10 trips down the drive to our workshop. Overall though housefuel are number 1 for quality and value. This fuel burns to nothing, no debris left and the heat is phenomenal."

"Kept well informed on delivery timing. Helpful delivery guy. Very good result. Happy to use again "

"First time order. The coal looks very good and the driver was helpful. Thanks for the fire lighters. Will definitely be ordering from you again"

"2nd order, coal burns well and fine cheaper than I can source locally. Exceptional service from courier company, called to say when he was 30 min away. Had looked at our house on google maps and decided to split the load onto 2 pallets to ensure he could deliver it up the drive. Knew the driver who had delivered last year couldn’t have been more professional for what is a once a year delivery. "

"I am very happy with your company and coal we had before was good not used this years yet can not fault delivery has driver here before 9.30 and very helpful and friendly "

"easy to order, good communication, delivery only delayed by driver helping out injured cyclist. Deposited where I specified on the morning requested. Good quality product with minimal dust and good value. This is the second time I have ordered a pallet and been impressed on all counts. Ray "

"Use these time and time again very good price and delivery is very good "

"Second order Excellent customer service fast reliable delivery .Helpful calm driver as we live down a small lane pallet left exactly where we asked. Product goes in our multi fuel stove and burns well ...little ash ...stays in well...some bags a bit dusty but as expected...excellent value for money.Just ordered dome for my parents in their 80's in Cornwall was delivered as instructed again excellent driver and service 100% would recommend."

"good product"

"Great service, driver very helpful with the help of electric pallet mover he was able to move full pallet up my drive a great product and service getting better each time."

"I have 4 different varieties of coals in stock now for the coming winter months bought through different offers. Fantastic value for money compared to another leading online supplier. Ordering from Housefuel couldn't be simpler, highly recommended despite I will not be ordering again until 2019 now due to exceptional savings I've made this year, thanks. "

"Yet again a very happy customer, from the initial online order system to delivery at the kerbside, or should I say garage. Stuart the delivery driver expertly manoeuvred his large truck so that he was then able to deposit the two 40 bag one ton pallets directly into the security of my domestic garage. All in all a very professional and courteous service at an extremely competitive cost. "

"Great product and brilliant delivery third time I’ve used housefuel.co.uk would definitely recommend "

"nothing wrong with your products or service's its the delivery companies you use to deliver your products Ive ordered twice from you and each time the bags of coal on the corners of the pellet are all damaged and holes in the corners"