Reviews

"great service, fast delivery - will definitely use again"

"Not a review about the coal which I'm sure will do the job! Its about the fantastic delivery driver who had a challange to put the pallet where we wanted but rather than throw a hissy fit and bang on about kerb side delivey, actually made a huge effort and put the pallet in the ideal location. That man needs a bonus !"

"“Always prompt swift transaction, from ordering to delivery, clean pallets of coal well wrapped and not mucky, will use Housefuel again in the future, delivery man from palletways very pleasant and informative, many thanks team well done”. R Smith, West Sussex."

"This is the second time I have ordered,and on both occasions the staff I spoke to on the phone were very friendly and helpful, and the super heat smokeless is great in my multi fuel stove ,the delivery service was excellent, by Macfarlanes on both occasions, driver was friendly and helpful, my drive is on quite a slope ,but despite this he managed to get it at least on bottom of drive,I ordered a tonne (so I had a 1000kilo workout) getting it into my garage.win win,will definitely order again."

"This is the first time I have used HouseFuel and would certainly use them again. "

"This is my fourth pallet of mixed ovoids. It’s excellent fuel in clean, undamaged bags. Delivered by Cartwright of Lincoln each time. The fuel itself is absolutely fine with a high heat, long burn and little ash. Delivery has been brilliant every time."

"Great product and price communication on delivery was excellent will buy again"

"As usual great service from a,company I have used for years.The delivery company palletways are top dogs at the job the delivery guy was brilliant putting the pallet right on the driveway"

"This is my 3rd delivery from HouseFuel. I am more than happy with this provider. Sifting through the negative reviews they seem to be more to do with their deliveries than the products HouseFuel provide. Their products widely vary - depending on price quality and thermal properties - so their negative reviews about the fuel (not deliveries) are confusing and unhelpful if potential new customers do not know what type of fuel they are rubbishing? As far as their reported delivery problems the Web Site goes to great lengths to warn you that the Drivers cannot make a delivery if they can't operate the equipment they need to transport, off load, and deliver the product. Some pallet deliveries can weigh nearly a Ton !! Being realistic - it's not their fault if they can't make a delivery. I've found the drivers are most helpful polite and courteous. My advice is please do your homework before placing your order, rather that retrospectively complaining about it. These guys are trying to do a good job."

"Excellent service. Excellent products. Great help again from delivery driver. Can't fault a thing. Have used you before and will use again. Many thanks"

"Excellent fuel, Economical, long burning and virtually smokeless. Delivered exactly when promised by cheerful, courteous and helpful driver. This must be my fourth year of ordering coal from HouseFuel. Never disappoints. Thank you."

"A great product that burns well at a fantastic price well below other companies. The delivery always comes on the day stated in the order. The drivers are always very helpful & accommodating to get the pallet as close as possible to my house. I have used Housefuel many times now and can thoroughly recommend them. "

"excellent service all the way,brilliant fuel and excellent delivery ,bang on time and day and delivery drivers are always efficient and really helpful. highly recommend housefuel to everyone have used for a few years now and always been excellent every time."

"excellent price, product and delivery 10/10 all round"

"Perfect in every way. 😊"

"Great product at terrific price. This is the first time we've used it, and it gives very good heat, lasts better than our previous fuels, and produces less ash. Quick delivery, and the driver was very helpful."

"Very good service and product used several times "

"Quick delivery with a 2 hour hour time slot given on the day. Delivery Man was very helpful in getting coal near where we wanted it. Very good product, burns well, this is our second time of ordering and very pleased all round. Thanks"

"the mixed ovoid's is excellent for a open fire burns very well . is hot and lasts? this is the 3rd pallet from house fuels the staff do a great job thank you to them. A BIG THANK YOU TO THE DRIVER OF PALLETWAYS 5* to all."

"Excellent service looking forward to testing product will get back to review product. Happy customer have every reason to believe that product is just as good as we are hoping😊"

"Excellent quality coal and prompt delivery. Cannot fault the service"

"Had been looking for a cheaper alternative to the fuel I was using but retaining the quality. Some cheaper fuels I had tried were poor but bought the smokeless ovals and am beyond pleased. Equally as good if not better than the fuel I was using and a phenomenal saving. Ordering and the delivery were spot on with no issues and the driver very helpful. Would recommend without hesitation. "

"Great service, very good delivery, good order updates, good price, all round very happy, I will use again and I will recommend them to my neighbours and friends."

"What can I say I had Colombian and smokeless fuel. Delivered so easy to order so easy to pay and delivery was a dream Thankyou "

"As an ex coalman of 38 years,I have never really had to buy coal before but as my winter stock was going down I started looking online for deals. I had never heard of HouseFuel before or Inferno Briquettes but at the price it was offered at I thought I would take the chance to try that product. I was wondering if this product would be any good and I must say that I am quite happy with this product, easy to start, firelighters,some kindlers throw coal on give air and walk away. Gives of a nice flame when it gets going,and as I am using it on an open fire throws out a decent amount of heat out into the room, the hot water is hot and the heat of the radiator's is good . so far no complaints about this product from me . The delivery service for me was very good and speedy , I did think when I ordered on a Friday it would have been Wednesday when it arrived but it was here Tuesday afternoon and backed into my drive and dropped where I wanted it . For people who don't have a good drive way and have to get a kerb side delivery I would say that make sure you have a good wheelbarrow to move it in . Price wise I have saved even with the delivery charges £100 a ton compared with the nearest coal merchant delivery price,so if you can afford it,and if you have the space to store it get it. To the House Fuel I would say that if someone is going to take more than 2 tonnes at a time you could give some kindlers and firelighters as a thanks for buying so much, just my 2 pence worth."

"rapid delivery by polite and helpful driver, thank you, "

"Excellent Service, faultless!"

"Bought Superheat after a recommendation ......does exactly what it says on the bag ! Great heat, stays in overnight, backed up by great delivery service. Can’t recommend highly enough ."

"5 Star Company. 5 Star Service . 5 Star Prices Extremely Happy returning customer "

"Excellent service with such quick delivery and great prices. Second time used and will be using again, would recommend to anyone "