Reviews

"This is the 3rd time I've used . Very professional and everything is as they say on the label - thank you "

"Excellent service and good quality fuel and the delivery driver was very cheerful and happy to help."

"Excellent fuel excellent delivery times the fuel is all it says it is Burns wonderfully very little Ash very impressed thank you."

"An easy transaction at a reasonable price. I would like to highly commend the delivery driver who was so friendly and went out of his way to put the full pallet in the best place for me. Will definitely buy again. Thank you."

"Everything About it . Is Fantastic. 10/10. Do Not Go anywhere Else. "

"Since our usual coal man retired, have used Housefuel, the price is lower and with the extra coal no need to put in the bath"

"very good product, excellent delivery service."

"Great product, helpful and courteous driver. Thank you."

"Great company delivered promptly by helpful delivery driver fuel is very impressive great heat stays in all night I will definitely be ordering more "

"Excellent"

"First time I've used this company excellent would recommend and would use again"

"great service, fast delivery - will definitely use again"

"Not a review about the coal which I'm sure will do the job! Its about the fantastic delivery driver who had a challange to put the pallet where we wanted but rather than throw a hissy fit and bang on about kerb side delivey, actually made a huge effort and put the pallet in the ideal location. That man needs a bonus !"

"“Always prompt swift transaction, from ordering to delivery, clean pallets of coal well wrapped and not mucky, will use Housefuel again in the future, delivery man from palletways very pleasant and informative, many thanks team well done”. R Smith, West Sussex."

"This is the second time I have ordered,and on both occasions the staff I spoke to on the phone were very friendly and helpful, and the super heat smokeless is great in my multi fuel stove ,the delivery service was excellent, by Macfarlanes on both occasions, driver was friendly and helpful, my drive is on quite a slope ,but despite this he managed to get it at least on bottom of drive,I ordered a tonne (so I had a 1000kilo workout) getting it into my garage.win win,will definitely order again."

"This is the first time I have used HouseFuel and would certainly use them again. "

"This is my fourth pallet of mixed ovoids. It’s excellent fuel in clean, undamaged bags. Delivered by Cartwright of Lincoln each time. The fuel itself is absolutely fine with a high heat, long burn and little ash. Delivery has been brilliant every time."

"Great product and price communication on delivery was excellent will buy again"

"As usual great service from a,company I have used for years.The delivery company palletways are top dogs at the job the delivery guy was brilliant putting the pallet right on the driveway"

"This is my 3rd delivery from HouseFuel. I am more than happy with this provider. Sifting through the negative reviews they seem to be more to do with their deliveries than the products HouseFuel provide. Their products widely vary - depending on price quality and thermal properties - so their negative reviews about the fuel (not deliveries) are confusing and unhelpful if potential new customers do not know what type of fuel they are rubbishing? As far as their reported delivery problems the Web Site goes to great lengths to warn you that the Drivers cannot make a delivery if they can't operate the equipment they need to transport, off load, and deliver the product. Some pallet deliveries can weigh nearly a Ton !! Being realistic - it's not their fault if they can't make a delivery. I've found the drivers are most helpful polite and courteous. My advice is please do your homework before placing your order, rather that retrospectively complaining about it. These guys are trying to do a good job."

"Excellent service. Excellent products. Great help again from delivery driver. Can't fault a thing. Have used you before and will use again. Many thanks"

"Excellent fuel, Economical, long burning and virtually smokeless. Delivered exactly when promised by cheerful, courteous and helpful driver. This must be my fourth year of ordering coal from HouseFuel. Never disappoints. Thank you."

"A great product that burns well at a fantastic price well below other companies. The delivery always comes on the day stated in the order. The drivers are always very helpful & accommodating to get the pallet as close as possible to my house. I have used Housefuel many times now and can thoroughly recommend them. "

"excellent service all the way,brilliant fuel and excellent delivery ,bang on time and day and delivery drivers are always efficient and really helpful. highly recommend housefuel to everyone have used for a few years now and always been excellent every time."

"excellent price, product and delivery 10/10 all round"

"Perfect in every way. 😊"

"Great product at terrific price. This is the first time we've used it, and it gives very good heat, lasts better than our previous fuels, and produces less ash. Quick delivery, and the driver was very helpful."

"Very good service and product used several times "

"Quick delivery with a 2 hour hour time slot given on the day. Delivery Man was very helpful in getting coal near where we wanted it. Very good product, burns well, this is our second time of ordering and very pleased all round. Thanks"

"the mixed ovoid's is excellent for a open fire burns very well . is hot and lasts? this is the 3rd pallet from house fuels the staff do a great job thank you to them. A BIG THANK YOU TO THE DRIVER OF PALLETWAYS 5* to all."