Reviews

"Good product, excellent delivery service "

"Ordered a pallet, delivery was rapid and a very helpful driver. However I would think the greater part of the order was at the lower end of the 25 - 50mm size quoted for Colombian doubles. Last year I took Colombian trebles from you, but as they were large lumps I thought I'd go for doubles this year as I imagined they'd be more of a medium size. But they were smaller than what I'd judge to be medium, so a bit disappointing ........."

"Good coal, and once again delivered on the day and time stated. Many thanks. Gill"

"Good product, not the best but great value for money. Great help from delivery guy with the 2 full pallets. All round very pleased with product and service"

"Apart from not delivering on the day in the email confirmation, I telephoned the office and they were very helpful in resolving the delivery issue and re-arranged this. It would have been helpful if a telephone call had been made to the shop to confirm that we would not be receiving the delivery on the day specified. Very happy with the delivery drivers and product."

"Product good ,price"

"The coal is brilliant. Burns hot and clean. Cheapest too by a long way. Shame about the delivery company that they use. "

"Great prices. My first order using Housefuel and will definately use again. Didn't get 5 stars as the third party delivery company they used was rubbish."

"good price great service I will use again"

"Purchase and delivery both very smooth. Helpful delivery driver. This is my third year with you and that speaks for itself."

"Instead of logs"

"first class, from order to delivery, will use this company again,trevor"

"Excellent product and service. Kept upto date with delivery with phone call 30 minutes before arrival. Driver was able to put pallet where I required which was very helpful. Will certainly use again next year"

"Great service , firelighters were missing but rang and they arrived 4 days later."

"First class delivery, driver was very helpful and will definitely be getting more."

"Excellent service, arrived exactly when advised with a very helpful driver. I haven't used the product yet so will update later."

"Very pleased. Delivered on time and burns well. So pleased I fact we ordered another pallet. "

"Second year. A very efficient service. Driver very accommodating. No fire lighters though😜"

"Easy to order on line, delivered during time slot and delivery driver very pleasant and polite. Yet to use the fuel, but recommended by a relative so sure we’ll be satisfied!"

"Great service I will use again"

"Brilliant coal brilliant delivery guy all A1 will order again and tell family and friends. "

"Palletwise did a much better delivery than the 2 Devereaux deliveries we had previously. A motorised fork lift made a real difference, and putting 2 Tonnes on 4 pallets was much safer for everyone. Product much better than any bought locally A very efficient service from start to finish."

"Delivery didn’t arrive when agreed. Waited in all day to be told at 16:00 it wasn’t going to arrive that day and was it okay to be delivered the next day! When the delivery did arrive the next day the delivery driver was very helpful and moved the coal to exactly to where I wanted it with a electric pump trolley so five stars to him. I haven’t used any fuel yet so I can’t comment about the mix ovals, but if I’m going to ordered against you need to improve punctuality and communication."

"Always great products at very competative prices"

"The service is excellent. Very helpful delivery driver. Best price for coal and stove oven fuel second year running. Just took me an hour to move eighty bags from pallets down gravel drive to my coal store, one way to keep fit!"

"very satisfied with order, delivery spot-on, this is my second year with House Fuel, first year was also very good, "BUT" this year the top row of bags were damaged, old stock going by the colour of the bags, so had to tip them into the wheelbarrow and put to one side to rebag later, other than that very pleased."

"Good price. Good service. Very happy with delivery right to our door. Would recommend your company for its professional dealings throughout the purchase and delivery."

"Excellent product good quality for the money fast delivery helpful delivery driver "

"We have been using housefuel for 4 years, the burnrite smokeless fuel we have found is excellent for our stove. If there was one little thing that would make a world of difference - it would be if the delivery company had a battery operated truck? We fully understood ‘kerbside’ delivery at a minimum but the driver trying to manoeuvre a tonne pallet to the tail lift was tiresome enough. It was finally dropped just on our boundary. Perhaps choose a company that does palletised delivery’s with their own fork truck they carry on the back? I’d have been willing to pay the extra . The fuel is fantastic and for that reason we give a 5 star review. Just meant decanting the bags into our 4x4 for 10 trips down the drive to our workshop. Overall though housefuel are number 1 for quality and value. This fuel burns to nothing, no debris left and the heat is phenomenal."

"Kept well informed on delivery timing. Helpful delivery guy. Very good result. Happy to use again "