Reviews

"Arrived on the day I requested, delivery man extremely helpful and friendly. Not used coal yet but my neighbours said they always use this company as quality is brilliant!! "

"Excellent service and great value"

"Well packaged few bags on too split. Very good price hopefully will be a good product as not used yet. Best thing was the delivery driver really helpfull and even got the two full pallets into my garage. What a star well done Gregory transport."

"Thanks "

"Fast delivery well stacked and well wrapped in film.Driver placed pallet where I wanted it no problem.Thanks very much."

"This is our fourth year of ordering, always been very satisfied with delivery always on the day arranged"

"Good price ,Good service and Quick delivery ,will use you again "

"Good price, good quality smokeless coal. Arrived on time. Would use again and recommend to friends."

"Delighted with your service, will order again thanks"

"Not used the fuel yet,good price,one bag was torn on delivery but not a major problem.Delivered on schedule."

"Transaction was really easy. The coal is of a good quality and burns well. Will definitely use house fuel again. "

"Have been ordering for a few years now and find this company gives good value and reliable service."

"The Colombian trebles is great coal. Good sized lumps, burns really well and leaves a very small amount of ash. It was a good price and delivered as expected by a cheerful delivery driver. All good. Just one thing though, if it were possible to have an hour warning of the actual delivery, like some companies do, that would be helpful."

"Driver arrived on the right day at the agreed time and we got an update an hour before hand. Driver was helpfull and placed our coal where we wanted it. The mixed ovoids seem to be pretty smokeless to me and for the price are very good value and should keep the house well heated. "

"The ovoids are perfect for my multi-fuel stove and Housefuel were faultless with my order. However, I chose to have the tonne of ovoids delivered on a Monday, but they never arrived. When the pallet delivery firm wrte questioned ad to ehy, they siad they didn't leave them bevausr they thought they might get stolen! A tonne of ovoids on a pallet! I did get the ovoids on the next day, though. No gteat problem. I will usr Housefuel again."

"My order did not arrive on the day promised but did arrive the next day after a phone call. The delivery driver was very helpful and dropped the 2 pallets where requested."

"Very happy with delivery and the driver, Duncan, was really helpful. Not yet tried the Inferno Briquettes yet, but am sure they will be as good as Burnwell, which I've used in the past. This is the first time I've used Housefuel and will most certainly be ordering again as I have saved £70 and it was delivered. I found the website easy to use and it was a bonus to state a day for delivery."

"Unfortunately my order did not arrive on the due date, but after a phone call it did arrive the next day and the driver kindly left it in the requested location. As it is only September here in Kent, I cannot give my impressions on its burn quality, but am living in hope of a nice warm house."

"Can't fault the service. Placed the order online, then rang to make sure the delivery driver was told about the hill, to make unloading easier. Very polite and efficient customer service, well wrapped pallets, couple of split bags but nothing major. Will come back next year."

"Great service, delivered as promised and very friendly, helpful man. Excellent price best around. Would always go back."

"Arrived as described no problems Thank You"

"We ordered Columbian Doubles. Easy process, decent price and service was slick throughout - with regular updates and delivery was bang on time. Driver courteous and came home to expect them on a pallet - but they were neatly stacked where we wanted them. A few bags did pop (as they are so full :-)), but hats off to customer services for listening! "

"Easy to order online. Found to be cheapest around. Quick delivery date offered. Fantastic service from Delivery Driver. Will be ordering again. "

"Arrived on stated day, good delivery, had this fuel last year and it proved efficient."

"We always order this Coal in our opinion it’s the best, we weren’t happy with the delivery tho, we asked for a call half hour before so one of us could get home, they phoned to say they were outside the property and would dump it on the main road, luckily I work 5 mins away and got home just as the driver was pulling off, if they would have phoned like I requested he would have been able to unload the pallet completely onto my drive, and because he didn’t the unloading was harder as he had to do 1 at a time, also when we’ve ordered in the past we have always received a box of firefighters this time we didn’t. "

"Good value, delivered when stated, polite, helpful driver who dropped the delivery as close to my gate as he could. Recommended."

"this is our 2nd season of using these mixed ovoid's, and the product and delivery are 2nd to none, I recommend this company and product to all our friends."

"40x25kg bags delivered by tail lift truck on given date. Driver was very helpful and placed the pallet in our garage. I have only burnt the ovals in our open fire so far and they seem to burn ok giving off a small amount of smoke until the fire gets going."

"Great product and price but waited in all Friday and it didn't arrive.mphoned phoned the office on Saturday and said it had been changed by delivery company to Monday. Wish they'd told me Friday morning as a wasted day. Office staff were great, though. Couldn't fault them."

"3rd time of ordering from you. Very satisfied with the ease to use service. The delivery driver was really helpful as I had to be out at time of delivery. I don't have his/her details, but he followed my request note of where to place the pallet, so please thank him/her so much on my behalf."