Reviews

"This was my first order with HouseFuel and I decided to give the Superheat Smokeless ovoids a try as they seem similar to the previous coal I used to get from my coal merchants but the problem I used to have with the coal from my coal merchants was the inconsistency of the amount I got delivered even though the price kept going up and I was so fed up of getting absolutely loads of coal dust so I thought I’d give HouseFuel a try so I purchased a full pallet which was delivered on the day it should have been and the delivery driver was excellent, he was very polite and helpful he even manoeuvred the pallet on to my drive so I could lock my drive gates to make it safe until my son came a hour later to barrow the bags into my storage area, There was a couple of bags that were tore in the centre of the stack and another couple to the lower part on the pallet but the 4 bags that were split had probably only lost equivalent of half a bag of coal in total so I got my son to tape the splits up before storage but the delivery driver was really careful when delivering and manoeuvring the pallet so I would say the bags got tore prior to the final delivery stage but a slight problem like that hasn’t put me off and I will definitely be placing more orders in the future especially with how helpful the delivery driver was and I would have left him a personal thank you on here but I forgot to ask his name but a BIG thank you to the delivery driver for his help, The coal lights really easy using my usual method of kindling and a fire lighter and away you go, it gives off good heat and I find it doesn’t create as much ash as the previous coal I used to get off my local coal merchant which is also a bonus, All In all a great company and delivery service at a really competitive price and as Arnie says “I’ll Be Back” HaHa, Thank You."

"Delivery as requested and on time, burns all night with very little ash and gives off good heat"

"Great service delivered 1 day early, no problem.# Good product , best on the internet Forgot my fire lighters though lol !"

"Been burning Homefire Ovals for many years now, in a variety of stoves. Gives good heat, lasts well, and burns cleanly. Delivery was spot-on: on time, and a very helpful driver. HouseFuel great price and efficiency of delivery cannot be beaten. "

"I was contacted before the driver turned up ,same driver as last time put pallet where I wanted it ,I feel it is an excellent service from ordering on line to delivery no problems well worth the money have recommended to my friends thank you"

"good"

"Second time I've used House fuel and extremely pleased with the service.The delivery man went out of his way to push the pallet up my driveway to help my husband not have so far to carry them into the back garden"

"Once more a trouble free order, but this time the added bonus that the transport firm gave me a time slot on the morning of the delivery, which is extremely helpful if there is a lot going on. HouseFuel's efficiency and competitive pricing has made me stop looking for a local supplier! "

"Second delivery I've had from house fuel. First was mixed ovoid delivered on time and good product. Second was inferno delivered on time and very impressed with the heat output compared to mixed ovoid. Would definitely have this again. My only gripe would be the package was damaged about 10 bags split spilling coal over the road outside my house, hence 4 stars not 5. Overall very happy"

"The delevry man just made our lives so much easier turned up with motorised palit mover no more donkey work all three of us pushing drive brill. Good fuel. Good service thanks."

" Been using housefuel a number of years now, website works well, placing an order is straight forward, delivery has always been great for us. Been burning mixed ovoids at least two winters now and have been happy with the quality and value of the product, long may it continue!"

"excellent service alround burns so wellgives of gret heat 1 bag lasts three days which is very good value in my book"

"Great service and product. This is my second Pallet this Winter and I have ordered about 4 - 5 times from this Company and they are very efficient and good price"

"2nd order -Excellent all round, great product and helpful driver. Many thanks, will order again."

"This is the second order I have placed. Really good service and excellent coal. The delivery especially good. A large lorry arrived for first delivery and could only get pallet to top of driveway. Latest delivery came in a smaller lorry - driver was excellent, negotiated turning in gateway and delivered near to house. Brilliant. All this for an excellent price in the middle of winter too!"

"As always, very good service all round."

"Many thanks indeed. The delivery guy was really decent, not afraid to help at all, he wanted to make sure I was ok with everything , thank you. This coal is super, better than the other coal I had been using which I bought as I went along. I shall be buying my coal with confidence it is really good coal and the price is right. I shopped around for a month or two before committing to buy bulk and I am pleased I finally made my mind up to buy a pallet. The delivery department sent me good notifications when to expect delivery and were on time. An efficient slick operation with a personal touch when it matters."

"Have used this Company several times and always get excellent service. The delivery drivers are all very pleasant"

"Second order for this product - burns well with enough "clinker" to maintain a good heart to the fire. Delivery was another matter - despite twice requesting a small lorry, order turned up on an 18 tonner which will not get down our lane, so had to make special arrangements (and impose on the good nature of our neighbours). This, however was definitely not the fault of HouseFuel, as my instructions were clearly passed on. The haulier just chose to ignore them!"

"My coal was delivered a day early which for me was a real bonus. I'd suggested it should be delivered to a flat piece of pavement across the road from me but the driver was able to put the pallet on the sloping driveway beside me house which was another huge help to me. The coal burns well and gives off a good heat. Thank you to HouseFuel for their very prompt and efficient service."

"Excellent for slow burning all night burners. I have a back burner and keep it on 24 hours a day just ticking over. Best product I have found for this. House has never been so warm and am only using less 10 kg per day. This keeps a two bedroom home with all it's heating and hot water needs. I notice it also produces significantly less tar and soot so must be reasonably environmentally friendly compared to ordinary house coal. Have not needed to get the chimney swept for over a year. And no build up of tar on the metal back of the fire that needs removed to keep it efficient. "

"Pleased with order and service received"

"Very impressed. Arrived the day they said it would. Helpful driver. The fuel seems to be just as good as more expensive ones available locally. Will be buying from you again. "

"Fantastic service... Delivered as promised, driver very helpful. Price unmatched and it burns superbly. Can't recommend these guys enough."

"Came on day stated. Easy order process. Very friendly and helpful driver who was able to get coal pallet right to side door. Coal very good, less ash and burns with a good heat."

"First time to use this company and will do so again. Slight delay on delivery but had a phone call to explain from a very helpful lady in the office. Good product - cannot fault. On the whole a very good experience. Highly recommended "

"Arrived safely well packaged, coal does provide plenty of heat"

"Excellent as normal. Delivery when expected and the driver was outstanding - even though he was actually the mechanic - driver off sick. Will definitely use you again."

"Easy to order on website, delivery came as planned, good communication from delivery company. Not used the coal yet but very satisfied. "

"Second time we are using this company in the last 4 months. Great service at a competitive price. 1 tonne of coal was delivered within 48 hours from ordering. Very happy with the inferno briquettes. We are using them in 1930s open fire and the heat output is excellent. These will burn overnight with no issue. Highly recommended. "