Reviews

"Brilliant service as usual"

"My first order from Housefuel and in general I'm happy with the product and will probably buy again. But, delivery experience was poor. I was fine with the all day option but you'd think these days the driver would give a quick half hour warning of delivery notice. When he did arrive he refused to take the pallet up the drive. He ended up unloading at the livery yard next door and I had to ferry the bags in my car in three journeys. I previously used the local coal merchant for loose bagged large anthracite tipped into my bunker. I used 5kg per day in the Aga and emptied my ash bucket every Sunday. Switched to 25kg bags for ease of filling scuttle. Housefuel anthracite was 20 percent cheaper but I'm using 10 percent more. Also getting a lot more ash. Still able to empty Aga once a day but emptying ash bucket twice a week. Aga temperature not quite as stable as previous fuel but acceptable. So to sum up, I'm happy saving money and would buy again. Would have given 5 stars if it hadn't been for the delivery issue."

"As always very easy transaction, great service and speedy delivery."

"Excellent service all round from booking to delivery used before and will carry one "

"Very happy on all counts."

"We bought the inferno briquettes and have found them to be the best of any we have previously used and at a far better price too. My only problem is that the wife is telling everyone that they can have a few bags so I will have to order again sooner than anticipated! Delivery was on time."

"Apart from not having any warning of the time the delivery would arrive, everything was done very well. The driver was very efficient and placed the pallett in the driveway exactly in the place requested. One or two sacks were a little ripped, but these things happen, and was not a problem."

"Great service product and especially price!! Will definitely be using house Fuel again "

"Great website. Easy to use and order. Fast delivery and driver put pallet where I wanted it. Would use again."

"Second order,like the first, went without a hitch and the fuel is excellent, great to use 20kg bags,much easier to handle,"

"This was our first order from housefuel.co.uk. The price was really good, so we decided to give it a go. Ordering and delivery went well. The call from the delivery agent was very helpful when the driver got lost,, and we were able to get him to us easily. The coal itself burns brilliantly, hot and bright without loads of ash. So all in all very pleased we decided to order from you. "

"Delivered on time, very polite helpful driver. Smokeless ovals burn really well and cheaper than our existing delivery company. "

"Product is very good, delivery was a day late, luckily arrived just as we were going to work score reduced due to chasing delivery"

"Great service, great product and great price. This was my first time ordering from house fuel, easy transaction, fuel was dry in the bags, no rips or tears. Driver/s were brilliant. Will certainly be ordering again."

"Delivered on time, driver was a star put pallet exactly where it was required, would recommend and will use again. "

"Second time have used HouseFuel same service as the first time.delivery spot on.fuel top quality "

"Well organised hassle free ordering, would use again and recommend."

"Good product burns well but not quite as good as the burnrite smokeless l had last time.Very helpful delivery driver had an electric pallet truck and was able to put the pallet right into my garage."

"Excellent Product, excellent delivery time, excellent delivery driver. Have purchased previously and am still as pleased as I was with the first purchase."

"Apart from delivery being a little late in the day everything else was excellent and coal is burning bright "

"Ordered a pallet of coal late on Thursday and was delivered to my door step in durness in the far north of Scotland on the following Tuesday. Great service and would highly recommend. "

"I tried for the first time and we are very happy and yes we definitely will order again and we even got 3 box's of firelighters as well which was a nice surprise so thank you very much "

"First time ordering from housefuel. Will definitely be my fuel supplier from now on. The mixed ovoids burn well in an open fire. Delivery was easy but the step on he drop curb was a little high for the pallet truck. Delivery driver didnt hesitate to.help.me unload the pallet from the road to the drive, swapped his help for a coffee! Another plus point is the bags are sealed clean and dry making moving and storing them alot easier and cleaner. Overall an easy and pleasant experience which will see me coming back every year. Have recommended housefuel to all my neighbours"

"Second order. So impressed with the service,quality of the fuel and speed of service. The delivery driver was excellent and so friendly and efficient. Could not ask for better. Brilliant!"

"Excellent fuel, burns well and lasts, delivery on time, 20k bags are easier to lift. "

"Good product, although we think there is more dust in this years supply than the precious two years pallets. Product arrived on time and driver, with a little help from me, placed the pallet where I wanted it, great service reasonably priced, three years and no complaints."

"Ordered Smokeless Ovals this time very pleased with them and whole process from ordering to delivery. The delivery driver rang as he left his previous customer, we gave him instructions on where to leave the pallet and he followed these on arrival. He was friendly and helpful and we will continue to use House Fuel."

"Rrivedbang on time. Driver had electric pump truck and bought pallet down the drive to where i wanted it. first class product at a good price"

"This is t he 3rd winter I have used HouseFuel, They are a first class company, always deliver on time with a very pleasant driver. The product is clean and burns well, if you're looking for fuel this is the company for you."

"We have tried several fuels from house fuels but these inferno briquettes really take some beating. Sub zero temratures outside and I'm here in a tee shirt with doors open to warm the house. Worth the little extra for the heat they supply. Stay in well over night, nice to come down to a warm room in the morning. Delivery by palletway was excellent the driver got it as close as he could. Will use again and again"