Reviews

"Kept well informed on delivery timing. Helpful delivery guy. Very good result. Happy to use again "

"First time order. The coal looks very good and the driver was helpful. Thanks for the fire lighters. Will definitely be ordering from you again"

"2nd order, coal burns well and fine cheaper than I can source locally. Exceptional service from courier company, called to say when he was 30 min away. Had looked at our house on google maps and decided to split the load onto 2 pallets to ensure he could deliver it up the drive. Knew the driver who had delivered last year couldn’t have been more professional for what is a once a year delivery. "

"I am very happy with your company and coal we had before was good not used this years yet can not fault delivery has driver here before 9.30 and very helpful and friendly "

"easy to order, good communication, delivery only delayed by driver helping out injured cyclist. Deposited where I specified on the morning requested. Good quality product with minimal dust and good value. This is the second time I have ordered a pallet and been impressed on all counts. Ray "

"Use these time and time again very good price and delivery is very good "

"Second order Excellent customer service fast reliable delivery .Helpful calm driver as we live down a small lane pallet left exactly where we asked. Product goes in our multi fuel stove and burns well ...little ash ...stays in well...some bags a bit dusty but as expected...excellent value for money.Just ordered dome for my parents in their 80's in Cornwall was delivered as instructed again excellent driver and service 100% would recommend."

"good product"

"Great service, driver very helpful with the help of electric pallet mover he was able to move full pallet up my drive a great product and service getting better each time."

"I have 4 different varieties of coals in stock now for the coming winter months bought through different offers. Fantastic value for money compared to another leading online supplier. Ordering from Housefuel couldn't be simpler, highly recommended despite I will not be ordering again until 2019 now due to exceptional savings I've made this year, thanks. "

"Yet again a very happy customer, from the initial online order system to delivery at the kerbside, or should I say garage. Stuart the delivery driver expertly manoeuvred his large truck so that he was then able to deposit the two 40 bag one ton pallets directly into the security of my domestic garage. All in all a very professional and courteous service at an extremely competitive cost. "

"Great product and brilliant delivery third time I’ve used housefuel.co.uk would definitely recommend "

"nothing wrong with your products or service's its the delivery companies you use to deliver your products Ive ordered twice from you and each time the bags of coal on the corners of the pellet are all damaged and holes in the corners"

"Always use housefuel and have recommended 2 other people Always buy this time of year ready for winter 2 of the bags where badly ripped and had to find a new bag to put them in First time the driver has managed to deliver to the garage door - all the others have left in the road"

"My first order with housefuel selected mixed Ovoids 25kg , excellent service from ordering and price to delivery driver being very helpful , can't wait till the weather gets colder so I can start using the coal."

"Absolutely brilliant service again.Haven’t used yet so can’t comment"

"Excellent service, delivery man was very helpful, the coal burns well., also saved money by buying from household fuel "

"Delivery was very good and on time (date). I cannot say as to the fuels burn and heat yet but have no complaints in the passed!"

"Excellent service delivery on time would recommend to anyone "

"Housefuel are an excellent company. The product was ordered Wednesday afternoon and we received it on Friday morning. When I rang to ask for advice, Zoe was helpful and knowledgeable. 10 out of 10 "

"First time used, we have a multi fuel stove so opted to try Burnrite ovals. Excellent service, we were lucky we had help to move the bags as we would have struggled to get them round to the back of the house but apart from that very pleased with the overall service. Have not tried yet because of the heatwave but looking at the reviews I don't think we will be disappointed. Would definately use gain. Big savings."

"Fist class dilivery fuel not able to try due to heat wave looks ok"

"Saved £80 by buying from HouseFuel and can't fault the packing or delivery. Would definitely use again.."

"Great coal, miss a proper coal man, hard to move a ton of coal by hand when you’re a Pensioner"

"great coal"

"Fantastic hassle free service thats simple . cannot fault it .. thank you"

"Ordered on line no problems delivered a day early lucky someone was here the driver was very helpful in trolleying the coal down the drive. Only moan is the email I received informed me the delivery was due on the 13th July and arrived 12th July. When the driver left I had an email saying it was being delivered a day early as I say lucky I was here. I had arranged for the drive to be clear of cars with our neighbour but the driver got round this. Not used the product as yet but filled bunker up and it looks just as compatible with coal twice the price Well pleased with the supplier from start to finish. Than you. Ps special thank you to the driver as it was 30° plus outside and was very helpful."

"Good product, poor delivery. Coal was delivered on the wrong day and packaging was slightly damaged."

"As usual, decent price and ordered online with no problems. The only think I would criticise is the delivery slots. 8am till 1pm and 1pm till 6pm are to wide and i strongly object to having to pay for a slot or be forced to wait all day for a delivery. This day and age it is much easier to give people an eta and then update it as the day goes on. The technology has been out there for a long time to do this. The additional charge feels like a rip off and does create resentment"

"Weve had product before and know it burns well with comparatively little ash.. The promotion code we had didnt work on web so we telephoned and p,ayed a game with the call handler in which we lost and she won when we couldnt guess what the new code was. Delivery was as promised, efficient and cheerful. 20 kg bags easier than the 25s to handle. Will buy again but would suggest that call handlers be given instructions to give promo codes rather than keep it secret. The saving to us makes a big difference."