Reviews

"Excellent service delivery on time would recommend to anyone "

"Housefuel are an excellent company. The product was ordered Wednesday afternoon and we received it on Friday morning. When I rang to ask for advice, Zoe was helpful and knowledgeable. 10 out of 10 "

"First time used, we have a multi fuel stove so opted to try Burnrite ovals. Excellent service, we were lucky we had help to move the bags as we would have struggled to get them round to the back of the house but apart from that very pleased with the overall service. Have not tried yet because of the heatwave but looking at the reviews I don't think we will be disappointed. Would definately use gain. Big savings."

"Fist class dilivery fuel not able to try due to heat wave looks ok"

"Saved £80 by buying from HouseFuel and can't fault the packing or delivery. Would definitely use again.."

"Great coal, miss a proper coal man, hard to move a ton of coal by hand when you’re a Pensioner"

"great coal"

"Fantastic hassle free service thats simple . cannot fault it .. thank you"

"Ordered on line no problems delivered a day early lucky someone was here the driver was very helpful in trolleying the coal down the drive. Only moan is the email I received informed me the delivery was due on the 13th July and arrived 12th July. When the driver left I had an email saying it was being delivered a day early as I say lucky I was here. I had arranged for the drive to be clear of cars with our neighbour but the driver got round this. Not used the product as yet but filled bunker up and it looks just as compatible with coal twice the price Well pleased with the supplier from start to finish. Than you. Ps special thank you to the driver as it was 30° plus outside and was very helpful."

"Good product, poor delivery. Coal was delivered on the wrong day and packaging was slightly damaged."

"As usual, decent price and ordered online with no problems. The only think I would criticise is the delivery slots. 8am till 1pm and 1pm till 6pm are to wide and i strongly object to having to pay for a slot or be forced to wait all day for a delivery. This day and age it is much easier to give people an eta and then update it as the day goes on. The technology has been out there for a long time to do this. The additional charge feels like a rip off and does create resentment"

"Weve had product before and know it burns well with comparatively little ash.. The promotion code we had didnt work on web so we telephoned and p,ayed a game with the call handler in which we lost and she won when we couldnt guess what the new code was. Delivery was as promised, efficient and cheerful. 20 kg bags easier than the 25s to handle. Will buy again but would suggest that call handlers be given instructions to give promo codes rather than keep it secret. The saving to us makes a big difference."

"Great service from start to finish, great price for an acceptable product, keep up the good work housefuel!"

"A great service from House Fuel as usual. A good price for a quality product. Would definitely recommend."

"Notified of delivery day and time and duly arrived as stated. Delivery man was polite and cheerful and very considerate as to where the coal should be left. Excellent services."

"Our second order of an excellent product at an attractive price. Ordered with ease, and first class customer service when I needed to change the delivery date . A local delivery company was used and the driver was extremely helpful. I’d have no hesitation recommending House Fuels to anyone, and I’d certainly use them again."

"Happy great buy delivered on time"

"2nd purchase in a month of mixed ovoids, at £241 a ton you would have to be crazy not to try it, burns hot and long in our boiler stove, bags are full of premium smokeless fuels plus a little non smokeless, for those not living in a smoke restricted area this fuel is second to none,1st rate company 1st class delivery. Thanks again "

"A very good order and delivery service,delivered at my choice of dates.The pallet was delivered into my garage as requested. Burnrite is the best fuel I have used in a multifuel stove, it gives minimal ash and I keep the stove alight 24 hours a day in winter without any problem using Burnrite fuel."

"Just had a delivery of 1 1/2 tonnes of Scottish Trebles we had them last year so wanted them again as we think their overall burn rate size & low ash works well for us. Delivery as usual was rapid. Thanks again."

"1st class service arrived on time"

"Excellent delivery service and price again this year - thank you"

"Brilliant as usual as have had many delivered over the years.Driver really helpful and polite."

"Very Good product at a great price. Would recommend to all. Slightly disappointed that no complimentary fire lights included.Apart from that great firm."

"We are very pleased with the coal we use from HouseFuel as it provides us with a very good heat source at very good prices."

"Very happy great price all very good."

"great delivery bang on time not tried coal usually get Colombian motorised pallet truck BY( palletline)driver dropped it exactly where I wanted could not be better"

"best coal weve ever used"

"Excellent price. Excellent service. Excellent delivery Only 2 minor criticisms:- An awful lot of coal dust was evident within the packaging. I am now left with a heavy wooden pallet to get rid of. Can hardly lift it! What do I do with it?"

"Very happy with the smokeless fuel, would definitely recommend. Such a great price in the summer you have to bulk buy. Not so impressed with the delivery service, the driver said he couldn't get the lorry in the drive which was a farce as I've had bigger lorries come through delivering coal for the last 5 yrs??? You need to sort out your delivery company as that is you r only let down."