Reviews

"Excellent all round….Superb value for money 40 x 25kg bags delivered promptly when I wanted by a very friendly polite and efficient driver. Excellent service. The packs were all undamaged, palletized, wrapped, dry and very clean. The coal is excellent and burns just as you say....keeps our tearoom nice and toasty for all our customers on one fill all day.. re-stoke at 5pm back down for the night still in at 8:30am next morning. Fantastic...Thank you will use again... I would recommend very highly."

"Great a business that knows how to run a business. Excellent service, will use again. Thank you"

"Very good service user friendly website information on delivery date good company and competitive prices will use again."

"This is what business is all about i.e. EXCELLENT service. The call centre people are polite, the delivery lead time is outstanding, and best of all the PRICE. This is a company you will want to do business with…… This is the second time we have used them, the first time was brilliant too. WELL DONE..."

"Just to say too, I was shopping around a bit and it was your friendly customer service and prompt responses that made me want to use your company. Really appreciate you making the process a pleasant one."

"Brilliant price. Delivery gent couldn't get up drive. Still no probs rolled his sleeves up and helped me carry up drive! That's service! Congrats to the quality of smokeless coal for multi fuel stove excellent long burn!"

"Good product and service and very well delivered. Will order again, thank you."

"Just when I was beginning to think customer service was a thing of the past, I came upon this company. Great service at a great price all dealt with with enormous courtesy from the sales staff to the driver (and a free pack of firelighters to boot!). Brilliant!"

"Great company to deal with. Very easy to use website. Strange not more products on it such as kindling wood. Excellent delivery service."

"Excellent service and price very competitive. The coal was delivered promptly and exactly when they said it would be and the delivery driver was very helpful. The coal is of excellent quality and I would have no hesitation in recommending this company. Many thanks."

"Thank you for the prompt delivery 10 bags of coal, started using immediately, the producst does exactly as described on your site. Churns out a lot of heat real value for money. Kind regards, Sol"

"An excellent service and delivery, today. Thank you. Will be ordering more in the future. Would recommend to all!"

"I have just placed my second order to stock up over winter. I wish I had found this site earlier. The delivery was earlier than stated, which was a bonus. The complimentary firelighters were a nice touch, thank you. The coal gives out a long, steady heat. Quite often still glowing in the morning. Everyone comments on how warm and cosy the fire looks and a couple of friends have gone back to real fires. My domestic heating bills have dropped dramatically."

"Having looked online for competitively priced coal, I came across your website. I was impressed with the ease of the ordering process and the price was extremely good in comparison to our local outlet! The quality of the premium coal has, so far, been great and the product fits the description accurately. My only disappointment was the issue of delivery. I asked for it to be delivered on a day when I was off work. I received a call on the day to consult about a delivery day the following week! I told him I was expecting the delivery that day but all the lorries had gone out. It was, though, delivered the next working morning even though we had agreed a PM delivery. However, when this supply runs out, assuming the price is still competitive, I will use again."

"Great service - delivered on day requested. Many Thanks."

"Best coal I've used in many a year. Excellent price, prompt delivery. I will certainly order from you again. Many thanks, Barry"

"Great prices and delivery. 100% satisfied. The free firelighters were a nice touch."

"Dear Sirs, Please kindly note that my wife and I are delighted with the order we received last Thursday 28th November. The process of receiving the order we made was very efficient, and the delivery driver helpful and courteous. We started using the ovals immediately that evening and over the W/E and we are very pleased indeed with the quality. So thank you...and we will be back for more when we need to....yrs sincerely, Michael Adams"

"Really cannot fault the price or complete service for our 40 bags of smokeless. The driver dropped it right outside the garage door which saved us a lot of lifting. Can thoroughly recommend to all and would certainly use again….Thank You"

"Good service and very good price-delivered on day requested with a call beforehand. Thanks"

"The order arrived on time and all but one of the bags were fully intact. The coal quality is good and overall it has been a good experience. Several people from this area were also impressed with my prompt delivery and reasonable price and have also ordered from you. In this area we are often overcharged and suffer inferior quality, so it has been quite refreshing doing business with you. I will certainly be back in touch for another delivery! Regards"

"All aspects of the delivery were just fine and the quality of the coal is good. Although perhaps to be prepared to deliver the coal on a gravel drive in the future."

"Great service thanks very much John. I hope you do well. I have passed details on to everyone I know with a real fire. Great Prices. Kind Regards. Alan Parkes"

"Just to let you know the coal has been successfully delivered and received. Thank you for your work."

"Well I'm all stocked up now with my latest delivery of 20x25kg smokeless fuel. The fuel itself is really good. I have no trouble lighting it (thanks for the firelighters by the way!), and it burns quite slowly with a good heat output. I'm having to adjust the was I handle the stove as I usually use logs-but it's a dual fuel type so it's just a case of using the other air control device."

"You asked for feedback. Product, price and customer service are 100%. The free firelighters are a nice touch. However, delivery was a tad early as I booked it for Friday this week and the coal arrived yesterday (Tuesday)."