"First class company. This was the first time I had dealt with Housefuel and they will be my first choice for further orders. Thank you for a first class service from my order to the delivery, the driver was so helpful and nothing was too much trouble, the pallet was loaded directly onto the drive which was perfect for loading into the coal store. The coal is top quality. I would highly recommend this professional company who obviously care about their customers and provide an excellent service."
"Great service fast delivery and 5 out of 5. Go for the triples they last longer and much better than doubles trust me"
"Excellent. Easy to select, easy to order, easy to pay and delivered on the time and day specified by a happy delivery driver.. . Nice little surprise was to find a box of fire lighters sent as a free gift amongst the pallet. Housefuel Customer Service puts others company's to shame. Well done"
"First time using this company, best price by far delivery turned up on day specified will be using again , highly recommend."
"great service great product and excellent delivery service /driver"
"Delivery driver helpful. The coal is brilliant. I lit my log burner at 6.30 pm full of coal once I had a base. At 8am the next morning it was still just going so out some additional wood and coal on and started with flames again. So will burn throughout the night on those winter nights/days where you want to keep it continual."
"Ordered 40 bags of 25 kg economy ovoids from Housefuel at the same time as ordering a bulk supply of firewood from another supplier. Both took money from the bank straight away. Coal from Housefuel arrived within three days, excellent product, service, communication and price. Still waiting for an acknowledgement of the order from the other guys a week later. . . . ."
"This is the 3rd delivery we’ve received from Housefuel and yet again top service, through from ordering, payment, delivery and product many thanks to all the team"
"Came a day early, good job I was in. Driver very helpful but It was a struggle getting it (one tonne) onto the pavement and then down my drive. I will give a 5 when the drivers have all got powered trucks. If it puts the price up a bit I do not mind. Apart from that, an excellent service. Thanks."
"Very consistent, excellent quality coal and delivered on the stated day. Just a shame the courier Palletways managed to damage a few bags when loading the pallet onto the wagon."
"Great delivery and all about the driver... needed to reverse the lorry along my narrow country lane quite a long way,it was a bit difficult but no moaning from him,went and did the job with a smile and a sense of humour,sadly didn't catch his name,gave him a tip for which he deserved and appreciated,a pleasure to meet him. Haven't tried the coal yet but confident it will be OK. Hope I have the same driver next time. Sent the company directions to my hard to find house,looks like they weren't forwarded to him which resulted in difficulty for the driver."
"weekend delivery cost a little bit more but still reasonably priced. Pallet put on drive right at the side of my house"
"My first order which was easy to do,very good price, and prompt friendly delivery on the stated date. I have yet to burn any fuel but the service is excellent."
"Arrived when I was out, but left exactly where I requested. Burns well, "does what it says on the tin""
"Excellent service, highly recommend Thank you for the firelighters ~~"
"Excellent value , great being able to choose the delivery day aswell"
"Delivery was nice and early unfortunately I was not there to check. Couple of bags split but apart from that can fault the service.AS for the coal I've not used yet I'm hoping it's going to be better than what I've had in the past."
"Excellent service.driver most helpful .will be buying again"
"A great price and delivered within a few days. I bought half a pallet because it was my first order but I wish I had bought a full pallet because it would have worked-out to be half what I used to pay at B&Q and petrol stations."
"quick delivery and a good coal"
"The coal is excellent having burnt it through the last two winters, however this year for the first time I was let down on the delivery, and the corner of the pallet was damaged making it a messy job to unload and store."
"Excellent Service easy to order website, delivery on day requested by very helpful and polite delivery driver. This is the only and best way to buy your fuel hassle free. Thanks for the good service."
"Great price, very quick delivery and nice coal. Excellent all round. Thanks."
"the best product I have yet purchased from HouseFuel. I have an old Aga and it burns well and kicks out the heat. Delivery by the lass from pallet ways is always a good laugh - cant fault the product, price, service & delivery."
"can't knock the price but when you order a ton of coal surely the delivery driver needs an electric pallet truck not a hand one as it took the both of us to drag it off his lorry,"
"when delivring pallet too heavy for drivrr and when trying to get it on tail lift pallet got away from him and pallet ended on road in a heap had to hand ball all the bags back on to pallet to get in to drive a few bags open driver took pictures to show his boss to much weight for diver to move by himself"
"Good fuel good service thanks keep it up"
"Fantastic service and product. I have been using HouseFuel now for 4 years and their customer service, ease of ordering and delivery are a standard that others should strive for. My wife and our cat love to sit in front of your products throughout the winter months!"
"Always pleased with the service."