Reviews

"very pleased coal burns very well "

"It’s is the fourth time we have had this and it is a great product delivered by very helpful delivery drivers can’t fault it"

"Delivery went very smoothly, and pallet unloaded in one piece. Really very pleased with the quality of Stovemaster compared with the inferior (but much more expensive) product I used to buy from my local coal merchant. Stovemaster has an amazing heat output, so much so that am able to use less, and it burns very well throughout the night, so that relighting with firelighters and kindling is needed less often than I used to find. Overall I would recommend it."

"Everything ok, coal was delivered one day later but it's not important for us as we know that South Hams have impracticable roads and ALL DELIVERIES are late over here. Coal came dry and that's a big help. We are happy customers"

"Good enough product, burns well and lasts overnight, only downside is a lot of ash product left "

"Product and purchase process very good. However, as I cannot have it delivered to my home, I need it to be delivered locally and 'trailer' it in. Without a phone call to give an estimate of timing, I am required to sit near my lap-top all day until 15.18 to be alerted that it is 'out for delivery' and then have to guesstimate when it might arrive and sit by the drop-off point for an hour. Just one phone call would improve the delivery service."

"Coal is great 👍. We always purchase our coal from you, the delivery is fabulous the drivers are always helpful and friendly. Would highly recommend anyone who's interested in purchasing. "

"I can't comment on the quality of the coal, a I haven't used any. I would like to say though, that the delivery driver could not have been more helpful. He reversed into my drive, unloaded the pallet and moved it to a convenient position. Thank you."

"The superheat smokeless fuel is Great! As our main source of heating, I have had trouble getting our multi fuel stove to heat up quickly an maintain the temp throughout the day. Since using superheat smokeless fuel I haven’t had that problem. I use 3 small logs to get it started then top with about 20 pieces of superheat and the temp is up within about 30 minutes compared to over an hour before. I only use about another 40 pieces the rest of the day and 1 medium log about 4pm and my house is toasty and warm. Great product would highly recommend. The only downside is there is a lot of ash produced."

"Have used housefuel a couple of times now and good service provided when i have used them.Had a problem with delivery this time but very quick to resolve delivery issue.Product is great giving good heat and low ash.Would highly recommend housefuel to anyone."

"I ordered from this company in early September 2020 and by now (mid October) am able to make fair review, having burned four × 25kg bags of Inferno. Office: I ordered by telephone as I had one or two questions. The lady who promptly took the call was very polite with excellent listening skills, well-informed, helpful and efficient, and recorded all the details with great accuracy, bar one letter of the delivery address, which she corrected and confirmed immediately, in email correspondence. 10 out of 10. Delivery: The driver appeared, as advised, on the correct date with all the confidence of a man who was not about to let a small incline stand between him and the completion of a job-well-done. Within a very short period of minutes he had skilfully manoeuvred one tonne of Inferno from his vehicle out in the street, along the road for some metres (he could have parked at the end of the drive but it did not seem to be a pressing issue for him), up the short (5m) drive and precisely located it at the rear of the garage (all concrete: drive and garage) with space remaining for my small car as in the ideal case, was desired. 10 out of 10. Product: This coal lives up to its name: It is very hot. I currently have a large multi-fuel unit (Arada Esprit Solo 8) which, alone, heats my entire flat. The weather has been mild to chilly and extremely wet and I have run this for several weeks now, as low as I can get it to go and on the smallest of loads, which has produced room temperatures between 20°C and 25°C (Phew!) One × 25kg bag is so far providing 24 hours of heat for, on average, 5.5 days. The ash is neither heavy and sparkly (implying impurities such as added sand) nor light and dusty (implying lower-calorific content such as wood pulp). The fuel is exceptionally easy to light from the smallest of dying embers etc., which are not extinguished by a fresh load. The Esprit Solo 8 has a design flaw in that the flue bore is too small, causing it to restrict flue-draft and so, run far too cool and condensing excessive amounts of creosote and early sooting-up. This has been a huge problem over the few years since its installation, often causing the rear soot-trap to overflow with this mirky, sticky, smelly substance and occasionally filling the flat with a blue-haze of acrid phenol-laden creosote vapour! But Inferno has so far produced, at the soot trap end at least, zero-value amounts of creosote: I have checked this regularly and to my utter astonishment it has been bone dry and clean.* Which is a massive improvement on previous fuels, all of which were far more pricey. (*Note, I burn a small serving of salt with each load, to help neutralise the creosote.) 11 out of 10. (Does what it says + solves a huge problem)."

"all very good, thank you"

"My first experience with HouseFuel . Delivery was excellent, on the day requested, arriving right in the middle of the two hour slot provided. The driver was amiable and placed the pallet in the best position he could. Have so far burnt one bag of Smokeless Ovals and initial impressions are good. It burns well with good heat output and an attractive flame, slumbering well and easily staying in overnight and beyond. Ash production is manageable and so far have had no clinker produced. Overall I'm very happy with the whole experience and would highly recommend HouseFuels service and product."

"Delivered when said. Driver very helpful. Good quality item"

"Delivery late in the day but office helpful when we chased and delivery fine when it arrived. Fuel seems fine for both stoves (large and small). Would recommend. "

"Very fast delivery considering my location. Just started using today and seems very good. lights easy enough, burns good so far. Will use for a couple days then will have a better Idea how well it works. So far high hopes."

"Great service kept well informed all the way from purchase to delivery.great product at a great price many thanks Dave"

"Been using inferno briquettes for the last 6 years delivery always on time and the coal burns really well would definitely recommend to anybody, shame you won’t be able to get it from next year."

"Good coal, well bagged and delivered in timely fashion."

"This is about the sixth time I've ordered from housefuel on line fantastic service never any issues, always delivered on time fantastic product wouldn't use anyone else "

"Our second delivery, we bought full pallet, a huge saving buying this way and we know we will be warm all winter. Easy to order, fast delivery and very helpful driver who put the pallet right where we wanted it. Highly recommend this company."

"Excellent - Arrived on time & at a good price. Driver was courteous & helpful !"

"I was expecting delivery in the morning but it didn’t arrive until very late in the afternoon. However, I’m sure it will be worth the wait...."

"4th year running I've used Houseful. Brilliant service and unbeatable prices. Why go anywhere else?"

"Great product, disappointing courier (Palletways). Took time off on delivery date only for the driver to try and turn on neighbours grass, get stuck and the claim he could deliver due to us being on a “steep incline”. Fortunately a very helpful lady in the contact centre checked online street view and apologised for his incompetence. "

"Great product at a great price. Delivered on the day requested. I received a tracking link so I could see when it was due to within a couple of hours. Helpful delivery driver too. Thank you."

"Second time I’ve bought from house fuel, very good service delivered as promised, the coal burns well."

"good product, prompt and easy delivery."

"This was first purchase from HouseFuel - easy to navigate website, good prices, simple checkout and clear/acceptable costs for delivery, arrived on day specified (and fairly early as well), delivery driver was helpful and efficient - Dropped our full metric ton pallet load as near to our bunkers as possible . We have now tried the fuel - its better than our previous supplier's similar product, will last as long or longer. In conclusion: what's not to like? we will be ordering again. "

"Very good delivery with electric pump truck"