Reviews

"very good service delievered when requested"

"Website was easy to use, even found a £10 voucher on line to use. Was delivered on the day they said and the delivery driver (nice lady) was very professional and cheerful and she managed to get the coal as close to the gate as possible with no fuss. The fuel is brilliant, and continues to burn through the night so nice and warm in the mornings. Will definately use HouseFuel again."

"This was my first experience to ordering a full pallet of coal. I found The HouseFuel website easy to use but I admit that I used the CoalHut website to get details of the best fuel options for me. The HouseFuel delivery driver was brilliant. We have a slightly tricky driveway in that the first bit from the road has a short steep slope. He showed thought and ingenuity (with a little manpower help from me and my neighbour) in manoeuvring the pallet machine safely to get it up the slope and where it needed to go. Saving us a massive job of lugging 40 x 25kg bags an additional 50 meters. Thank you!!! "

"Got an email giving me a timeslot on Monday and then got a text from delivery company telling me it was to be delivered on the Friday before, three days early, super fast service and the product is excellent, well bagged up and dry and burns a treat, good price, good service, good burning, what more do you want."

"I am very happy with the recent purchase and delivery service of smokeless superheat coal, this product give out fantastic heat with much cleaner flame than logs, I will definitely return to your company for future purchases."

"Have ordered many times. Easy to use website. The smokeless superheated ovals are great. Easy to light and stay on a low burn all through the night in our multifuel stove. Delivery was on time and the driver dropped the pallet in our chosen place and was friendly and polite. "

"Very easy to order came on time even had messaged with time slot. Very good service Would recommend and use again "

"Excellent on time delivery service. The fuel delivered is as described. I will definitely. Re order in future. "

"good price,product, easy to order, and delivery driver helpful and pleasant. While the price is good I would not go anywhere else."

"always happy"

"With all the problems I have had with deliveries lately because of this pandemic I expected there to be delays. But no . On the day I was given a 2 hour slot and then a phonecall 10mins before delivery fantastic. I have had smokeless coal from other merchants and most of the time it was baged wet. This superheat was dry and burns a treat and I will be a returning customer. Thanks 5 star"

"Excellent product. Excellent service. Will be buying again. Thank you."

"Coal arrived a couple of days late which was to be expected considering the part of the country we live in Quite happy with the coal,still learning best way to use it.Delivery driver could'nt have been more helpful nothing was a problem I will use this company again"

"very pleased coal burns very well "

"Everything ok, coal was delivered one day later but it's not important for us as we know that South Hams have impracticable roads and ALL DELIVERIES are late over here. Coal came dry and that's a big help. We are happy customers"

"Coal is great 👍. We always purchase our coal from you, the delivery is fabulous the drivers are always helpful and friendly. Would highly recommend anyone who's interested in purchasing. "

"The superheat smokeless fuel is Great! As our main source of heating, I have had trouble getting our multi fuel stove to heat up quickly an maintain the temp throughout the day. Since using superheat smokeless fuel I haven’t had that problem. I use 3 small logs to get it started then top with about 20 pieces of superheat and the temp is up within about 30 minutes compared to over an hour before. I only use about another 40 pieces the rest of the day and 1 medium log about 4pm and my house is toasty and warm. Great product would highly recommend. The only downside is there is a lot of ash produced."

"Very fast delivery considering my location. Just started using today and seems very good. lights easy enough, burns good so far. Will use for a couple days then will have a better Idea how well it works. So far high hopes."

"Second time I’ve bought from house fuel, very good service delivered as promised, the coal burns well."

"Great delivery,excellent price,coal and service👍"

"Very pleased, easy to order at good price . Could choose a delivery date , only had to wait a couple of days. We could track delivery and was given a 2 hour slot , very friendly and helpful driver , put our fuel just where we wanted. We had a full pallet 40 x25 kg which was packed well and secure. Excellent service, excellent fuel that is easy to light, burns well definitely use HouseFuel again. Many thanks."

"Efficient service and very pleased with the product. Will definitely use again. 😊 "

"I order a full pallet to see us through the winter. As a result I save significant sums using the economy of scale. once order is placed you select the delivery date and can rely on the coal arriving on date selected. Delivery driver was extremely helpful and friendly. Using a pallet truck he manouvered the pallet behind our gates on our driveway. Pallet was well stacked and wrapped. Coal burns well producing excellent consistent heat with nice burn. Very satisfied and recommend"

"l sent a pallet to my son for a birthday present he was over the moon with it . He lives in london and l live in north wales , the lady on the phone was very helpful, so you know whet he is having for christmas .HA"

"Great service and as returning customer always a quality product from HouseFuel. Special thanks to Jim Bannon the delivery driver who dropped the palette exactly where I wanted at the bottom of my drive."

"Outstanding value when bought by the pallet. Burns with a perfect gentle flame. Minimal residue and easily slumbers in a modern stove. One fire will last all night and continue to be noticeably warm for the rest of the following day with some red embers remaining untill a good 20 hours after first lighting. Excellent "

"The delivery was exactly on time and the driver put the pallet where I wanted it"

"This was the first time that I used Housefuel and am very pleased I switched from my normal coal merchant. No fuss ordering, kept up to date with progress on delivery which arrived just 3 days after order placed. Driver was very friendly, couldn’t be more helpful and using the powered trolley got the pallet exactly where I wanted. Price was half what I was paying for house coal, what a result!. Only sorry I didn’t discover Housefuel years ago, needless to say , I will definitely be back!"

"I used HouseFuel for the first time last week. Their prices are very competitive and when I called to get more information the lady on the other end of the phone was knowledgeable and helpful. Ordering was easy and the pallet of fuel arrived exactly when it was supposed to. The driver was helpful and put the fuel where I needed it. The fuel I purchased is excellent. I am really impressed and happy to leave a very positive review"

"Just had my yearly delivery of superheat smokeless , great coal as it burns throughout the night or for around 12 hours with the vents shut. House fuel delivery was great as usual and I had a 2 hour time slot for the delivery so wasn’t waiting around all day, the driver was great and helpful. See ya next Autumn "