Reviews

"First time i have ordered our annual fuel from this Company, can not comment on the fuel as we have not used any yet but if the fuel is as good as the service we have received we will be very happy and will continue as a customer for the future"

"Can’t praise this company and their goods enough, from start to finish this was the perfect purchase. Easy to order, super quick delivery, amazing interaction with the delivery driver (super helpful) and the fuel is perfect for us (burns hot but not too hot,long lasting, little ash, reasonable priced). What more can you ask for 🙂"

"Very easy to deal with, have not tried the coal yet, as was purchased for next winter. Did open a bag and looks good, very little dust, which was a problem with my last supplier. The delivery guy was very helpful, dropped it exactly where I wanted it. Overall very happy."

"Faultless operation start finish . Delivery driver was excellent . "

"Even during these weird Covid-19 times, delivery only took a bit longer than usual. Here in the far NW of Scotland everything takes longer! First rate driver, hard work even with an electric pallet truck, but with myself and 2 neighbours we managed to get a tonne of coal up a kerb using planks and much ? use of indelicate language, but we did it! Things are never straightforward in this neck of the woods, level surfaces a rarity, but the Caledonia Logistics drivers who are our end-point delivery guys seem almost to relish the challenge of an awkward situation. Polite, very steady guy. The fuel? It seems to work just about as well as the Stovemaster, at 50 or £60 a tonne less, and works better with my bunker, less fuel rolling out onto the ground while shovelling the stuff out. And Housefuel themselves? Same as ever, lovely folk on the end of the blower, and always respond to emails, usually within an hour or two, and within the day even at this strange time... "

"Used before the coal burns well often stays in overnight good heat delivered on time when said it would very helpful driver Brought 1/2 pallet this time will buy full pallet next time First class service L"

"Fantastic, good delivery bang on time , gread product , helpfull driver Well done"

"This is the 3rd time I've used . Very professional and everything is as they say on the label - thank you "

"An easy transaction at a reasonable price. I would like to highly commend the delivery driver who was so friendly and went out of his way to put the full pallet in the best place for me. Will definitely buy again. Thank you."

"very good product, excellent delivery service."

"Not a review about the coal which I'm sure will do the job! Its about the fantastic delivery driver who had a challange to put the pallet where we wanted but rather than throw a hissy fit and bang on about kerb side delivey, actually made a huge effort and put the pallet in the ideal location. That man needs a bonus !"

"“Always prompt swift transaction, from ordering to delivery, clean pallets of coal well wrapped and not mucky, will use Housefuel again in the future, delivery man from palletways very pleasant and informative, many thanks team well done”. R Smith, West Sussex."

"This is the second time I have ordered,and on both occasions the staff I spoke to on the phone were very friendly and helpful, and the super heat smokeless is great in my multi fuel stove ,the delivery service was excellent, by Macfarlanes on both occasions, driver was friendly and helpful, my drive is on quite a slope ,but despite this he managed to get it at least on bottom of drive,I ordered a tonne (so I had a 1000kilo workout) getting it into my garage.win win,will definitely order again."

"Very good service and product used several times "

"Excellent service looking forward to testing product will get back to review product. Happy customer have every reason to believe that product is just as good as we are hoping😊"

"Bought Superheat after a recommendation ......does exactly what it says on the bag ! Great heat, stays in overnight, backed up by great delivery service. Can’t recommend highly enough ."

"5 Star Company. 5 Star Service . 5 Star Prices Extremely Happy returning customer "

"Brilliant service best coal we have had used them 4 times how will be using again from now on "

"Very good service easy to order delivered on time no problem"

"This is the second time we have ordered the Superheat Smokeless Fuel and again the delivery was on time and very efficiently delivered to our chosen address. As for the performance of the actual fuel it is what it says on the bag. “ Superheat”,It is the best fuel we have bought and we are completely satisfied with it. I must add that there is hardly any coal dust in the bags which is great. In the past we have purchased other fuel from other companies and found that there was so much coal dust in the bottom of the bags. Excellent product and excellent delivery, thank you very much."

"Good service and good quality fuel."

"Ordered this following an issue with previous purchase. I’m glad to say that this product is of great quality and far superior to my last purchase. Good product highly recommend. House fuel need to work on customer service when dealing with complaints from loyal customers, "

"Great product. The fuel burns very well with good heat and long lasting. In addition the fuel is bagged dry which is not the case from some suppliers. Delivered on time and placed in the right location."

"Great service as usual. A+++"

"Very pleased with smokeless coal. The driver who delivery our order was very friendly and accommodated us extremely well as to where the coal was placed at our home, he made our lives a lot easier."

"Great prices. Super products. Speedy delivery. Totally reliable. Highly recommend."

"Good service, good fuel for fire, good price, only disappointing thing was after having the delivery, receive a promotional email offering you a better price than what you've just paid. Just a little bit infuriating "

"Great coal. Does not smell noxious. Burns long too, keeps in through the night on our boat. "

"Fast and easy ordering, quick delivery, excellent driver, fantastic product. "

"Great stuff. Driver was very helpful. Everything in order. Cozy fire is blazing away right now. Happy days. (Like another reviewer, I was confused about ordering Superheat Smokeless and receiving Economy Ovoids, but zooming in on the pics on your site clarifies that matter just fine.)"