Reviews

"Delivered quick, delivery driver a very happy chap. Fuel burns well. Very pleased, will be back."

"Excellent service once again, and the coal burns really well and hot. Driver, Adam from Caledonian Logistics was extremely helpful and went out of his way to deliver the pallet to where we needed it. 5 stars all round.. .. "

"Excellent service and good quality fuel and the delivery driver was very cheerful and happy to help."

"Since our usual coal man retired, have used Housefuel, the price is lower and with the extra coal no need to put in the bath"

"First time I've used this company excellent would recommend and would use again"

"This is the first time I have used HouseFuel and would certainly use them again. "

"As usual great service from a,company I have used for years.The delivery company palletways are top dogs at the job the delivery guy was brilliant putting the pallet right on the driveway"

"This is my 3rd delivery from HouseFuel. I am more than happy with this provider. Sifting through the negative reviews they seem to be more to do with their deliveries than the products HouseFuel provide. Their products widely vary - depending on price quality and thermal properties - so their negative reviews about the fuel (not deliveries) are confusing and unhelpful if potential new customers do not know what type of fuel they are rubbishing? As far as their reported delivery problems the Web Site goes to great lengths to warn you that the Drivers cannot make a delivery if they can't operate the equipment they need to transport, off load, and deliver the product. Some pallet deliveries can weigh nearly a Ton !! Being realistic - it's not their fault if they can't make a delivery. I've found the drivers are most helpful polite and courteous. My advice is please do your homework before placing your order, rather that retrospectively complaining about it. These guys are trying to do a good job."

"excellent price, product and delivery 10/10 all round"

"Perfect in every way. 😊"

"Great product at terrific price. This is the first time we've used it, and it gives very good heat, lasts better than our previous fuels, and produces less ash. Quick delivery, and the driver was very helpful."

"Had been looking for a cheaper alternative to the fuel I was using but retaining the quality. Some cheaper fuels I had tried were poor but bought the smokeless ovals and am beyond pleased. Equally as good if not better than the fuel I was using and a phenomenal saving. Ordering and the delivery were spot on with no issues and the driver very helpful. Would recommend without hesitation. "

"Very good service will use again and pass the email address on to family"

"Full marks ... Even though there was a bit of a hiccup between ordering and supplying the matter was resolved in a very expeditious and professional manner .. Highly recommended."

"Excellent product, perfect delivery. I know the courier service is contracted out but I would very highly commend the delivery guy who came to us!"

"Good service, good fuel for multi fuel fire, good price"

"Thank-you; due to the consistency of heat in your fuels our home remains far warmer than coal or wood. "

"Yeah, pleased again with the coal and service I got from this company. The bags were clean, driver was really helpful. Wouldn't use anyone else for this, just good service with no hassle."

"1st Class service, Top quality Coal, Unbeatable Price. For the 1st time in 6 years I got a jobsworth Delivery driver whose Forklift was not fit for purpose so he left the pallet on the roadside so I had to pay another forklift owner to bring it in for me."

"Ordered several times now, every time efficient staff on the end of the phone. 👍 Price is amazing. 👍Delivery service/ notification is faultless 👍The coal is great too 😃👍"

"Very happy with the fuel and the service"

"You have recently delivered my first order of smokeless ovals and I am delighted with your service and quick delivery. I am also very pleased with the high heat levels and low ash content of this fuel. I have already recommended my brother to this fuel and to your company, thank you once again, I shall definitely be buying from you again, A.B. SOWDEN"

"Excellent communication, second order and driver was great . This product burns giving tremendous heat and little ash , keeps the house warm all night , highly recommend "

"Excellent service and delivery - website is in my favourites !!!!"

"As described with good communication just have to be home all day to get cheap delivery but that’s ok just choose a day your off... will hopefully use again if they keep being competitive.. "

"Great service and good price. This coal burns well with good heat and not too much ash. Houseful are great to deal with, this is my 3rd order from them and will use again. Delivery from Caledonian Logistics was first class as usual, thanks Graham. "

"First time I have used Housefuel and will probably use again .Good quality product at an affordable price with efficient service ,ordered on 23/12/19 and the fuel was delivered on 27/12/19 . Palletways sent email with a 2 hour delivery slot and their driver was really helpful . "

"Brilliant as usual"

"Happy returning customer. I see others get theirs delivered and the driver has a battery powered pallet truck. It would be a good idea for the driver that delivers mine to also have one."

"I was impressed Housefuel arranged second deliver - no fuss - after the first delivery failed due to my road being blocked. I like the Housefuel smokeless ovals because they leave less ash then."