"Delivered on the day requested and in a 2 hour time slot. The driver had an electric pallet truck which made placing the 1 ton pallet easy. He said all deliveries now have to have an electric truck due to health and safety. I'm pleased with the product and price, I have been a customer for over 2 years now."
"Second delivery of Smokeless Ovals from Housefuel and again the delivery was on time by a helpful driver .I use this fuel in a multifuel stove and find it one of the best ,long burning , easy to control and a good price ."
"Delivered correct on time"
"Good value and great service. Using an electric trolly to deliver the pallet to a secure spot was much appreciated. Many thanks, will use again."
"I have used Housefuel for three years now . there has never been a problem with delivery a part from the distance from my house to the main road as the 18 tonnes can not get up to my Drive , but this year i noted that it could be delivered on a smaller truck which was ideal the driver backed up the close on to my drive which is level tarmac dropped the tail gate , rolled the 2 pellets off .. job a good one ! all over in ten mins unlike passed years when i moved it in a wheel barrow ! top marks ... BIG THANK YOU ! TO THAT DRIVER"
"Excellent service . Good product , reasonable price ,excellent delivery. What else do you want Thanks"
"Price * Product * Service * Can't be beat!"
"Ordered for elderly parents, great service, easy to use and fast delivery with great roadside help from driver"
"Great price great service and quick ,due to the coronas virus...."
"Delivered quick, delivery driver a very happy chap. Fuel burns well. Very pleased, will be back."
"Excellent service once again, and the coal burns really well and hot. Driver, Adam from Caledonian Logistics was extremely helpful and went out of his way to deliver the pallet to where we needed it. 5 stars all round.. .."
"Excellent service and good quality fuel and the delivery driver was very cheerful and happy to help."
"Since our usual coal man retired, have used Housefuel, the price is lower and with the extra coal no need to put in the bath"
"First time I've used this company excellent would recommend and would use again"
"This is the first time I have used HouseFuel and would certainly use them again."
"As usual great service from a,company I have used for years.The delivery company palletways are top dogs at the job the delivery guy was brilliant putting the pallet right on the driveway"
"This is my 3rd delivery from HouseFuel. I am more than happy with this provider. Sifting through the negative reviews they seem to be more to do with their deliveries than the products HouseFuel provide. Their products widely vary - depending on price quality and thermal properties - so their negative reviews about the fuel (not deliveries) are confusing and unhelpful if potential new customers do not know what type of fuel they are rubbishing? As far as their reported delivery problems the Web Site goes to great lengths to warn you that the Drivers cannot make a delivery if they can't operate the equipment they need to transport, off load, and deliver the product. Some pallet deliveries can weigh nearly a Ton !! Being realistic - it's not their fault if they can't make a delivery. I've found the drivers are most helpful polite and courteous. My advice is please do your homework before placing your order, rather that retrospectively complaining about it. These guys are trying to do a good job."
"excellent price, product and delivery 10/10 all round"
"Perfect in every way. 😊"
"Great product at terrific price. This is the first time we've used it, and it gives very good heat, lasts better than our previous fuels, and produces less ash. Quick delivery, and the driver was very helpful."
"Had been looking for a cheaper alternative to the fuel I was using but retaining the quality. Some cheaper fuels I had tried were poor but bought the smokeless ovals and am beyond pleased. Equally as good if not better than the fuel I was using and a phenomenal saving. Ordering and the delivery were spot on with no issues and the driver very helpful. Would recommend without hesitation."
"Very good service will use again and pass the email address on to family"
"Full marks ... Even though there was a bit of a hiccup between ordering and supplying the matter was resolved in a very expeditious and professional manner .. Highly recommended."
"Excellent product, perfect delivery. I know the courier service is contracted out but I would very highly commend the delivery guy who came to us!"
"Good service, good fuel for multi fuel fire, good price"
"Thank-you; due to the consistency of heat in your fuels our home remains far warmer than coal or wood."
"Yeah, pleased again with the coal and service I got from this company. The bags were clean, driver was really helpful. Wouldn't use anyone else for this, just good service with no hassle."
"1st Class service, Top quality Coal, Unbeatable Price. For the 1st time in 6 years I got a jobsworth Delivery driver whose Forklift was not fit for purpose so he left the pallet on the roadside so I had to pay another forklift owner to bring it in for me."
"Ordered several times now, every time efficient staff on the end of the phone. 👍 Price is amazing. 👍Delivery service/ notification is faultless 👍The coal is great too 😃👍"
"Very happy with the fuel and the service"