Reviews

"Great service from start to finish, nice to talk to , great long burning fuel. Delivery driver could not be more helpful. My first order but it will not be the last."

"Collected 1 tonne of stovemaster from Coneygre Tipton. Loaded straight away... Well packed on pallet...just started to use and it seems good stuff. Staff very friendly and helpful... Will use again...Thank you Chris Sturges."

"Really appreciate the 2 day delivery, a good product."

"Small hiccup with delivery date but resolved quickly. Very happy with product HF recommended. Will use HF again."

"Delivery went very smoothly, and pallet unloaded in one piece. Really very pleased with the quality of Stovemaster compared with the inferior (but much more expensive) product I used to buy from my local coal merchant. Stovemaster has an amazing heat output, so much so that am able to use less, and it burns very well throughout the night, so that relighting with firelighters and kindling is needed less often than I used to find. Overall I would recommend it."

"Great product, disappointing courier (Palletways). Took time off on delivery date only for the driver to try and turn on neighbours grass, get stuck and the claim he could deliver due to us being on a “steep incline”. Fortunately a very helpful lady in the contact centre checked online street view and apologised for his incompetence. "

"Good burning fuel for my Aga Wenlock, nice heat, tried to get the £25 discount in recommending a friend very disappointed that I couldn’t because my friend does not use a computer, I wax ordering for him on my email address This needs looking at."

"Excellent product. Burns long and slow without giving too much heat unlike some fuels. Have used it on my multi fuel burner and our cook stove and it is ideal for both. The delivery arrived on time and the delivery company are very professional. I would definitely recommend you try HouseFuel."

"Delivery was quick but 4 bags badly damaged on the pallet so coal was loose and scattered everywhere. "

"Very easy to order, delivered on the day they said and helpful delivery drivers. We have a stove with a back boiler so went for the stovemaster fuel, it burns very clean with good heat and for a long duration. Will order again"

"I am very happy with the service from this company , excellent and speedy delivery by very happy and helpful driver. I have been using the company for many years and never disappointed with the service. "

"Third year of ordering with Housefuel. Good value. Service is much improved. Delivery on time and advised in advance of 2 hour time slot. Driver very helpful and courteous. "

"Fantastic service throughout, delivery driver was polite and so helpful. I cannot fault housefuel or their products. This was our first delivery we'll be back!"

"Great service all round"

"If you are preparing for the winter months and researching companies to purchase your fuel from you will not be disappointed if you decide to go with HouseFuel. From placing the initial order to the day of delivery, the communication, customer care and courteous manner of the delivery team was exceptional. We opted for the Stovemaster range as we have a multi fuel stove. We have managed to trial it and it burns really clean, no dirty sut on the glass or nasty fuel smell when you open the door to refuel. It also burnt really well. We were experiencing a personal health issue during the transaction and they bent over backwards to help us, this personal touch meant such a lot at a very distressing time. I would definitely recommend this company. "

"Good price, delivered on time, Excellent service. "

"Fourth time of using House Fuel - always excellent quality with excellent delivery to boot. On our drive only two days after ordering with all that's going on with Covid lockdown what more could you ask for?"

"Fast, efficient service. Easy to order, great communication, quick and friendly delivery. Perfect."

"This was our second delivery from you. Once again there was good communication throughout. The fuel came quickly and on the day specified. We are mote than happy with our purchase and would be happy to recommend you."

"Excellent delivery and stovemaster burns hot and long with a nice flame worth extra cost"

"As usual excellent service from the lovely girls in the office to the very helpful delivery driver - would recommend"

"Good product for my esse cooker , Not the easiest to light, but when it’s established very hot, and keeps in all night , very happy with the service ,and friendly delivery guy s would recommend."

"Courier driver extremely helpful - Stovemaster burning brightly in the multifuel stove with nice flame and good heat output. "

"Delivery driver very friendly .as usual good service."

"Best value and delivered on time, well done !"

"Great service again, the delivery driver took time to put the pallet in the garage"

"Brilliant service as usual"

"Repeat order of the smokeless fuel for Stovemaster , ordered quarter pallet that was delivered Friday before Christmas. We have a stovemaster multi fuel stove and this product is ideal . Like being able to choose delivery day."

"We have just received out first order from HouseFuel and I am very impressed. I like the way you can choose the day you want your order delivered. Good communication throughout, very helpful delivery man , and quality product. Would happily recommend this company."

" very pleased easy to order online driver from palletways very helpful and put stovemaster in my garage as requested will order again thank you"