"Weve had product before and know it burns well with comparatively little ash.. The promotion code we had didnt work on web so we telephoned and p,ayed a game with the call handler in which we lost and she won when we couldnt guess what the new code was. Delivery was as promised, efficient and cheerful. 20 kg bags easier than the 25s to handle. Will buy again but would suggest that call handlers be given instructions to give promo codes rather than keep it secret. The saving to us makes a big difference."