"I can't comment on the quality of the coal, a I haven't used any. I would like to say though, that the delivery driver could not have been more helpful. He reversed into my drive, unloaded the pallet and moved it to a convenient position. Thank you."

"I ordered from this company in early September 2020 and by now (mid October) am able to make fair review, having burned four × 25kg bags of Inferno. Office: I ordered by telephone as I had one or two questions. The lady who promptly took the call was very polite with excellent listening skills, well-informed, helpful and efficient, and recorded all the details with great accuracy, bar one letter of the delivery address, which she corrected and confirmed immediately, in email correspondence. 10 out of 10. Delivery: The driver appeared, as advised, on the correct date with all the confidence of a man who was not about to let a small incline stand between him and the completion of a job-well-done. Within a very short period of minutes he had skilfully manoeuvred one tonne of Inferno from his vehicle out in the street, along the road for some metres (he could have parked at the end of the drive but it did not seem to be a pressing issue for him), up the short (5m) drive and precisely located it at the rear of the garage (all concrete: drive and garage) with space remaining for my small car as in the ideal case, was desired. 10 out of 10. Product: This coal lives up to its name: It is very hot. I currently have a large multi-fuel unit (Arada Esprit Solo 8) which, alone, heats my entire flat. The weather has been mild to chilly and extremely wet and I have run this for several weeks now, as low as I can get it to go and on the smallest of loads, which has produced room temperatures between 20°C and 25°C (Phew!) One × 25kg bag is so far providing 24 hours of heat for, on average, 5.5 days. The ash is neither heavy and sparkly (implying impurities such as added sand) nor light and dusty (implying lower-calorific content such as wood pulp). The fuel is exceptionally easy to light from the smallest of dying embers etc., which are not extinguished by a fresh load. The Esprit Solo 8 has a design flaw in that the flue bore is too small, causing it to restrict flue-draft and so, run far too cool and condensing excessive amounts of creosote and early sooting-up. This has been a huge problem over the few years since its installation, often causing the rear soot-trap to overflow with this mirky, sticky, smelly substance and occasionally filling the flat with a blue-haze of acrid phenol-laden creosote vapour! But Inferno has so far produced, at the soot trap end at least, zero-value amounts of creosote: I have checked this regularly and to my utter astonishment it has been bone dry and clean.* Which is a massive improvement on previous fuels, all of which were far more pricey. (*Note, I burn a small serving of salt with each load, to help neutralise the creosote.) 11 out of 10. (Does what it says + solves a huge problem). Siobhan, Ipswich."

"Been using inferno briquettes for the last 6 years delivery always on time and the coal burns really well would definitely recommend to anybody, shame you won’t be able to get it from next year."