Terms & Privacy

Terms & Privacy

Conditions of Sale

1 General
In these conditions of sale:

  • The company means HouseFuel Limited. Registered address: HouseFuel Litd, Mickering Lane, Aughton, Lancashire, L39 6SR, Company No. 9271847
  • Correspondence address: HouseFuel Ltd, Mickering Lane, Aughton, Ormskirk, Lancashire, L39 6SR
  • The customer means any person contracting with the company for the supply of products or services.
  • Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly.

These conditions may only be modified by a variation in writing signed on behalf of the company by a Director.
Submission of a purchase order will be taken as agreement to these terms and conditions.

2 Supply of Products
Products are sold under the express understanding that:

  • Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Contracts (information, cancellation and additional charges) Regulations (CCICAR). Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis.
  • The customer is made fully aware that we cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves.
  • The company require any complaint to be made in writing by the customer within a reasonable time after collection or delivery. If the customer is dissatisfied with the product then it must be returned to the company within 14 working days after the complaint has be logged. A refund will then be made for the original purchase price.
  • All prices quoted by the company for the sale of coal include the cost of delivery unless otherwise stated.
  • Customers are required to pay by credit card/debit card at the time of ordering.
  • Prices quoted are all-inclusive & delivered unless otherwise stated.
  • All coal (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery.
  • Traditional coal and Burnwell Blend are not for use in smoke controlled areas. The customer is made fully aware that it is their responsibility to know if they are in a smoke controlled area. The company accepts no responsibility for customers burning non smokeless fuels inside smoke control areas.

3 Delivery

  • The company will make every effort to deliver coal on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.
  • Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company’s vehicles to the place of delivery.
  • The company will not accept any liability for damages to property caused during delivery.
  • Any additional charges incurred during delivery (i.e. parking charges, etc) will be at the liability of the customer.
  • Delivery vehicles use tail lift offloading, and it must be emphasised that the delivery vehicle must be able to park in the area where the delivery is to be made. A pallet truck is then used to manoeuvre the goods off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery. The delivery drivers are only contracted to deliver the goods kerbside. The goods will be palletised and shrink wrapped.

*The kerbside delivery point must be flat and hardstanding . We cannot deliver to hills, slopes, inclines or gravel. If you have any concerns over the delivery you must contact the company by 2pm the day before scheduled delivery.

  • Whilst every effort will be made to carry out any delivery instructions left in the ‘order comments’ section of the checkout, this is not always possible. Any instructions left for delivery are at the discretion of driver and do not waive the standard kerbside terms and conditions.
  • Deliveries requested AM are to be delivered before 13:00 and PM deliveries after 12:00. Failure to meet these times will result in a refund for the extra cost paid for AM or PM. The actual time of delivery must be written on the delivery note and signed for. If drop requested without signature no refund can be applied.

4 Cancellation/Returns Policy

  • The customer has the right to cancel any product or services. Any cancellation must be made within 14 days from the date of the order being placed.
  • Cancellation needs to be done in a clear statement from the customer, setting out the decision to cancel the contract. We recommend doing this writing to one of the following:
    a. Electronic Mail to info@housefuel.co.uk
    b. Fax to 0844 579 6956
    c. Letter to HouseFuel Ltd, Mickering Lane, Aughton, Nr Ormskirk, Lancashire, L39 6SR. Letters will be have been deemed to be received two working days following the postmark date.
  • Customers are required to return the goods, at their own expense, to HouseFuel Ltd, Mickering Lane, Aughton, Nr Ormskirk,Lancashire, L39 6SR without undue delay and in any event not later than 14 days after the cancellation.

5 Order amendments
Any order amendments must be made before goods are dispatched, dispatch may be up to two working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email, this will be needed in any further correspondence or dispute. We are unable to amend orders after despatch.

6 Working Days
Working days are Monday, Tuesday, Wednesday, Thursday, Friday. Saturday and Sunday are not working days.

These conditions and any contract or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force.

This policy does not affect your statutory rights

  • The customer will at all times be responsible for the security and insurance of their equipment.
  • The customer will comply with all requirements of Health & Safety Legislation
  • Delivery will be made on a kerb side delivery basis and will be the customer’s responsibility to move the coal from the place of delivery to the place of storage.
  • The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.

Privacy and Cookies

Credit Card Data

We do not store credit card details nor do we share customer details with any 3rd parties

Cookie Use

Online Coal will not use cookies to collect personally identifiable data about you. It is possible if you wish to block cookies set by our or other sites using easily available settings in your web browsers. More information is available either from your browsers help function or by visiting, www.aboutcookies.org.

Online Coal uses cookies to enable us to monitor visitor numbers and aggregated behaviour patterns so that we may improve the usability of the site along with providing a measure of return on investment. The shopping cart uses a single cookie which is deleted as you leave the site.

Be aware that restricting cookies entirely use will mean that you need to place your order with us over the phone.

List of Cookies used

_utma – This is a Google Analytics cookie
_utmb – This is a Google Analytics cookie
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_utmd – This is a Google Analytics cookie
_utmz – This is a Google Analytics cookie
ASPSESSIONIDSCDSRCRT – This is used by our shopping cart

Online Coal Privacy Policy

This privacy policy sets out how “Online Coal” uses and protects any information that you give “Online Coal” when you use this website.

“Online Coal” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Online Coal” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27th July 2009.

What we collect
We may collect the following information:

contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
We may use the information to customise the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Internal record keeping
  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@onlinecoal.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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