About Us

About Us

We turned to E-commerce in order to be able to sell our quality solid fuels nationwide rather than just from our location in North West England.

We only purchase from trusted suppliers and look to maintain the best possible relationships with them as well as our hauliers. This allows us to offer you, the customer, the advantage of friendly working relationships.

We only purchase from trusted suppliers and look to maintain the best possible relationships with them as well as our hauliers. This allows us to offer you, the customer, the advantage of friendly working relationships.

We offer the highest commitment to our customers with our online chat facility and friendly customer care staff. If you have any enquires, please feel free to use either of these functions to contact us and we will be happy to answer any of your questions.

October 2013 saw the launch of our new HouseFuel website to provide an easier, more streamlined process for our customers. Customer feedback is important to us and we took the comments we received on board in order to improve the experience whilst using Online Coal. We hope you like the new site and find it a more attractive and efficient interface.

As a company we are always looking to improve and innovate in order to offer a better experience for our customers. If you have any feedback for us on our website, both positive and negative, we would very much welcome hearing from you.

Feel free to drop us an email with any comments which you may have on the website at info@housefuel.co.uk. We will do our best to improve in order to make Online Coal better for you.

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