Guide to Pallet Delivery of Smokeless Fuel and Logs

At Housefuel, we use 3rd party hauliers to ensure that our Approved Smokeless Fuel and Log products can be delivered to your door next day, across the country. This requires a tail lift delivery, or otherwise known as kerb-side delivery. Here is what to expect.

Info-graphic Transcription

A Guide to tail lift deliveries & What to expect.

Larger palletised deliveries are slightly trickier than your average letter or the latest hotly anticipated computer game. When it comes to larger deliveries, such as a full pallet of coal or a shed load of firewood, it's time to call in the big guns.

So if you're expecting a larger delivery, here's a bit of information on what to expect and the dimensions of the most commonly used delivery vehicles. Hopefully, it will help alleviate any issues before the delivery takes place.

How it Works:

When it comes to larger deliveries, most haulage companies have a contractual obligation to deliver the goods 'kerbside'. This literally means by the side of the kerb, where you would expect a parked car to be. The reason? Most haulage firms will not want to back such heavy vehicles onto customer's driveways and risk damaging them.

Normally, with bigger deliveries, an 18 tonne lorry is used as the driver may have multiple drop-offs to carry out on any given day. However, if you thin access may be an issue we would recommend speaking to the company that you purchased the goods from to see if a smaller delivery vehicle can be arranged (due to access). If you think that access may be an issue we have provided a generic size guide for a 7.5 and 18 tonnes vehicles below.

Most deliveries are made to kerbside as shown below.

The pump pallet truck: Deliveries cannot be made on the following:

  • Steep inclines
  • gravel
  • soft surfaces (such as grass)

When it's time to offload goods from the delivery vehicle, the driver will use a pump pallet truck. This piece of kit lifts the pallet from underneath and enables the driver to manoeuvre the pallet. Due to their small wheels and the weight of larger deliveries they do not operate on steep inclines, gravel or soft surfaces. This is a further reason as to why deliveries are stated as kerbside as it's almost always a guaranteed flat, solid area.

Vehicle: 7.5 tonne
Payload: 2,800 kg

Technical Specification: 7.5 tonne LorryFeetInM
Tail Lift Width6'72"1.82
Tail Lift Length6'72"1.82

Vehicle: 18 Tonne
Payload: 10,000 kg

Technical Specifications: 18 Tonne LorryFeetInM
Tail Lift Width7'84"2.13
Tail Lift Length7'84"2.13

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